Troubleshooting Assets

Blender

It says I can’t upload more than 50mb for my assets!

→ You should try to lower the amount or sizes of textures or polygons in your models and try again.

It says error code [MISSING ASSET COLLECTION]

→ You should contact support at support@dexr.eu to solve this issue. Something went wrong with your private library.

I can’t import my STEP files in Blender?

Not natively, but there’s cheap addons for that. For example this one
Once installed, use file->import->STEP file

I uploaded multiple variations of my models, but it only shows 1

• You probably duplicated the collection in Blender. Each Collection stores a unique Dexr ID and when duplicated multiple collections now refer to the same Dexr Library Asset.
• Solution: Create a new collection from and drag the models to this collection instead of using the duplicate collection function.

Library

I can't delete my assets.

→ You should try to lower the amount or sizes of textures or polygons in your models and try again.

When I drag my asset onto the 3D viewport I don't see anything

• The scale is probably off. It's either too big or too small